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Flights

Whether the problem is weather or staffing, refund rules apply to flight cancellations and delays

by Henry Epp
Sep 2, 2024
Federal rules require that if your flight is canceled, the airlines have to provide an automatic refund in your original payment form.
New DOT rules require airlines to automatically refund tickets for significantly delayed or canceled flights. In the first half of this year, cancellations were down slightly from 2023.
Mario Tama/Getty Images
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Passengers' rights as software outage continues to disrupt flights

by Samantha Fields
Jul 23, 2024
The effects of Friday's CrowdStrike software outage rumble on but passengers have a right to some compensation if their plans were disrupted.
Thousands of flights have been delayed or canceled as a result of the CrowdStrike outage that started late last week.
Brandon Bell/Getty Images
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I've Always Wondered ...

Why do airlines set weird departure and arrival times?

by Janet Nguyen
Aug 25, 2023
Forget “the logic of the clock.” The airline is thinking about the airplane, not the customer, one expert told us.
Have an 8:02 a.m. flight to catch?
Drew Angerer/Getty Images
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This summer's travel crowds are expected to be record-setting

by Henry Epp
May 22, 2023
AAA expects Americans will break the travel records they set the year before the pandemic started.
Travelers wait in long lines to speak with airline ticket agents in the United terminal at San Francisco International Airport.
Justin Sullivan/Getty Images
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When’s the best time to buy plane tickets?

by Samantha Fields
May 15, 2023
Google's piloting a new, free price drop guarantee. Why, and how useful is it?
Wondering airline tickets will be cheaper if you wait? Most of the time, that's unlikely, says airline industry industry commentator Mike Arnot.
Brandon Bell/Getty Images
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A shortage of air traffic controllers is forcing airlines to cancel flights to and from NYC

by Henry Epp
Apr 28, 2023
The FAA has asked airlines to give up precious landing slots.
Above, the air traffic tower at LaGuardia Airport. According to the FAA, New York has just over half of the air traffic controllers it needs.
Kena Betancur/AFP via Getty Images
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Airports unveil big renovations just as summer travel ramps up

by Kristin Schwab
May 26, 2022
And they're investing heavily in public art and public space.
The water fountain in Terminal B at LaGuardia Airport reportedly cost $1 million and puts on a show with lights and music every 15 minutes.
Timothy A. Clary/AFP via Getty Images
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As U.S. and China bicker over flights, the market "is dead"

by Sabri Ben-Achour
Feb 16, 2022
The two countries canceled 44 flights, tit-for-tat style, in January. But few people are flying between the U.S. and China anyway.
China canceled 44 flights — including from Delta, United and American — from the U.S. in January. In response, the U.S. canceled 44 flights from Chinese carriers.
Daniel Slim/AFP via Getty Images
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Flight attendant union chief on what the pandemic means for the larger labor movement

by Andy Uhler , Meredith Garretson , Erika Soderstrom and Alex Schroeder
Dec 30, 2021
Flight attendants have become frontline workers themselves, facing many obstacles at the nexus of the pandemic and travel.
"You're not really fully compensated when a flight is diverted, you're taken off your schedule, and you get home 12, 24 hours later." said Sara Nelson, International President of the Association of Flight Attendants.
Chip Somodevilla/Getty Images
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COVID-19

Travel industry uses lessons from past COVID waves to deal with omicron

by Justin Ho
Dec 27, 2021
Like how to reduce contact, reschedule flights and handle the unexpected.
Airlines canceled hundreds of flights over the holiday weekend as the omicron variant spread.
David McNew/AFP via Getty Images
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